Our return policy is hassle-free. We offer complimentary returns on all items (except ‘Sale’ items) within 30 days from the time of your parcel's arrival for a refund, exchange, or store credit. Items must be unwashed, unworn and with original tags and hygienic liner. Shipping costs are non-refundable.
International Return Policy: Unfortunately we do not currently accept international returns or exchanges.
Please include your original packing slip in your return parcel. Worn merchandise cannot be returned and Amaiò, Inc. has full discretion in determining if items are in original condition when returned; products washed or worn will not be accepted. For more information you may contact client services directly at email@example.com.
If you would like to return or exchange an item, please visit our returns center to initiate the process.
Once your package reaches our warehouse, please allow 4 business days (depending on peak times) for your return to be inspected and processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, you will receive a confirmation email with your store credit coupon.
You may contact us by email at firstname.lastname@example.org for any additional questions or concerns.
We kindly ask that you try our swimwear on with your underwear to avoid any potential signs of wear. We consider:
Or any other stain of this nature as damaged. Any holes or rips found on your return item will not be accepted. Additionally, original tags, care tags, and hygienic liners must be in tact. If any of the garments are returned with the above mentioned damages, we will be unable to offer a refund, store credit, or exchange for items sent in this condition. If you received a damaged item, please visit our returns center to exchange right away. We kindly ask that you include an image of the damage.
We're happy to accept returns for a full refund within 30 days of your parcel arriving.
If you wish to exchange an item, please visit our returns center to initiate the process. Upon receipt and acceptance of your original item, you will receive confirmation via email in which you may go back into the online shop and place a new order for the correct size, color, etc. you wish to exchange for.
International orders may be returned for store credit only. Refunds and exchanges are not accepted at this time. International customers are responsible for return handling and return shipping costs. You will not be reimbursed for original customs or duty fees.
We off complimentary size returns and exchanges to France is only.
Sale items are final sale and cannot be refunded. Items purchased with a coupon code are eligible for size exchange only. Amaiò Swim has full discretion in determining if items are in original condition when returned; products washed or worn will not be accepted.