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FAQs

We have a hassle free return policy. We gladly accept free returns on all items (except ‘Sale’ items) within 30 days from the time of your parcel's arrival for a refund minus a 15% restocking fee, exchange, or store credit. Items must be unwashed, unworn and with original tags and hygienic liner. Shipping costs are non-refundable.

* International orders may be returned for store credit only. Refunds and exchanges are not accepted at this time. International customers are responsible for return handling and return shipping costs. You will not be reimbursed for original customs or duty fees. 


For more information you may refer to our return policy or contact client services directly at shop@amaioswim.com.

Please visit our return center or contact shop@amaioswim.com to initiate a return, refund, or exchange.

Separates.

The size of the suit will be based on the style and fabric you wish to purchase. You may visit the product page of the item you wish to purchase for a more detailed description of the fit. For general measurements, please refer to our size guide or send us an email at shop@amaioswim.com and we’ll help you find exactly what you're looking for.

Domestic Orders:

Standard orders are typically processed between 2-3 business days and shipped using the method of your choice. During sales, fulfillment time is 4-5 business days. Pre-orders typically ship in 4-6 weeks. Orders are in transit business days only. If you require priority shipment, please contact shop@amaioswim.com right away.

International Orders:

We currently offer DHL Express for international orders, which typically takes up to 4 business days depending upon your location.

For any questions about your order, please email shop@amaioswim.com

Visa, Mastercard, American Express, Discover, Amazon Pay, PayPal Express, and Apple Pay.

Amaiò is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to you. A helpful link to calculate how much you will be charged for customs depending on your country is dutycalculator.com. Please note, however, even with these shipping methods, transit times may vary due to customs delays. If you’re having trouble with your order, please don’t hesitate to contact us.

Tax: We are not required to collect sales tax on any orders outside the state of California. For all California orders a sales tax of 9.5% does apply.

We ship anywhere in the U.S and worldwide.

We typically only restock pieces from our Classics Collection each season. If you would like to special order an item, please contact shop@amaioswim.com.

When you have reached the cart, there is a section below your items where you enter your discount code or your coupon code.


If you have any difficulty, please contact client services at shop@amaioswim.com.

If you received a damaged item, please visit our returns center or contact shop@amaioswim.com right away.

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

No, you do not need an account to shop the Amaiò online store. We strongly encourage our customers to sign up for an account to receive access to exclusive membership benefits. If you would like to learn more about the benefits of signing up for an account, you may visit the 'My Account' portion of our site.

Please visit our list of stockists to see if Amaiò is carried in a store near you.

Yes! If you’d like to pre-order an item, please contact shop@amaioswim.com for more details.

At this point in time, Amaiò does not create custom pieces. We do however offer online exclusives available only to our online customers.