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I agree to the Terms and Conditions.
*By not selecting shipping protection, Amaio
is not liable for lost, damaged, or stolen items
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Customer Care

ORDERS

Standard orders are typically processed between 2-3 business days and shipped using the method of your choice. During sales, please allow 4-5 days to ship your order. Pre-orders typically ship in 4-6 weeks. Domestic orders take 3-5 business days to arrive depending on the carrier you select. Domestic orders are shipped USPS. We offer free standard shipping on domestic orders.

International Orders: May be returned for store credit or exchange of the product price only. Refunds are not accepted at this time. International customers are responsible for return handling and return shipping costs. You will not be reimbursed for original customs or duty fees. Please check with your local customs office about rules and regulations that may apply to you. A helpful link to calculate how much you will be charged for customs depending on your country is dutycalculator.com. Please note, however, even with these shipping methods, transit times may vary due to customs delays. If you’re having trouble with your order, please don’t hesitate to contact us.

Tax: We are not required to collect sales tax on any orders outside the state of California. For all California orders a sales tax of 9.5% does apply.

For any questions about your order, please email shop@amaioofficial.com


HOW DO I RETURN?

Please visit our 'Return Center' to initiate the return process or email shop@amaioofficial.com for assistance.


30 DAY RETURN POLICY

We will gladly accept free returns on all items (except items marked Final Sale) within 30 days from time of shipment for a refund with a 15% restocking fee, store credit, or exchange. Items must be unwashed, unworn and with original tags and hygienic liner. Shipping costs are non-refundable. 


SALE ITEMS

Sale items are final sale and cannot be refunded. Items purchased with a coupon code are eligible for exchange and store credit only. Amaiò Official has full discretion in determining if items are in original condition when returned; products washed or worn will not be accepted.


SIZING

Our sizing may vary depending on style and fabric. If you have questions regarding specific fabrics and styles, you may visit the particular product page of the item you wish to purchase or contact shop@amaioofficial.com directly.


PRIVACY

We take the utmost care and concern for your privacy while you’re shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secured using 256-bit SSL encryption and your credit card information is never stored. Amaiò strives to ensure the security and safety of all our customers and reserves the right to reject any order, which raises concern. If there appears to be irregularities regarding an order, we will contact the customer before processing the order to protect their interests and ours.


CARE FOR YOUR AMAIÒ

We recommend hand washing your suit in cold water with the a gentle detergent. Leave out to dry under the shade. Do not put your suit in the washer or dryer. We do not recommend wearing the swimwear in very chlorinated water or exposing it to something that might result in a stain. In order to make the special fabric of our swimwear, we do not treat it with any chemicals to make it resistant to stains or discoloring.


RETURN POLICY

We have a hassle free return policy. We gladly accept free returns on all items (except ‘Sale’ items) within 30 days from the time of your parcel's arrival for a refund minus a 15% restocking fee, exchange, or store credit. Items must be unwashed, unworn and with original tags and hygienic liner. Shipping costs are non-refundable. 

* International orders are not eligible for exchanges. International orders may be returned for store credit or refund of the product price. Customers are responsible for return handling shipping costs. Please ship all orders to:

Amaiò, Inc. 
2580 Corporate Place
Unit F102
Monterey Park, CA 91754
USA

Please include your original packing slip in your return parcel. Worn merchandise cannot be returned and Amaiò, Inc. has full discretion in determining if items are in original condition when returned; products washed or worn will not be accepted. For more information you may contact client services directly at shop@amaioofficial.com.